Data Deletion Instructions | تعليمات حذف البيانات

English

This page explains what Facebook-related data our service may store, how you can disconnect the app from your Facebook account, and how you can request deletion of your data. There is no automatic deletion on this page; every request is reviewed by our team.

1. What Facebook-related information may be stored

• Connected Facebook account information: your Facebook name, Facebook user ID, email address (if you provided it), and the access tokens our servers need to operate your connected Pages. Passwords are never stored.
• Page-related data: the Facebook Pages you connected (Page IDs and names), automation and posting settings you configured for those Pages.
• Messenger-related data: subscriber records and conversation history used to operate chatbot replies, labels and campaigns you created.

2. Disconnecting the app from Facebook

You can remove our app from your Facebook account at any time via Facebook Settings → Apps and Websites (https://www.facebook.com/settings?tab=applications). Removing the app stops any future access. Please note that removing or disconnecting the app does not automatically delete data already stored on our servers; use the deletion request below for that.

3. How to submit a deletion request

Send an email to info@dotdesign.me with the subject line Data Deletion Request. To help us locate the correct records, include only the minimum information needed:

• The name of the Facebook account that was connected to the service.
• The email address or username of your service account (if you have one).
• Which data you want deleted (for example: data of one connected Facebook account, or all data of your service account).

Never send us your Facebook password, access tokens, app secrets, or identity documents. We will never ask for them.

4. Verification and outcome

We will verify that the request comes from the owner of the connected account, review the applicable records, delete what can be deleted, and reply to your email with the outcome. Some records (for example billing or security logs) may need to be retained where the law requires it; if that applies to your request, we will explain exactly what is retained and why.

5. Follow-up and timelines

Requests are reviewed manually in the order they are received, and you will receive a confirmation reply. If you do not hear back within 30 days, please follow up by replying to the same email thread.

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